Our hosted market research service is a complete solution for CATI studios. The combination of the high-end auto dialer from Sytel, the powerful data collection software NEBU and a SIP Trunk from blueSIP implements a full featured virtual call center. The solution is applicable anywhere and enables simple connection of call agents worldwide. Features such as call monitoring, call recording and validating/signaling the Caller-ID of the client represent further advantages.
The virtual call center solution is hosted for our partner inITova. Specialized in software and services for the needs of the market resaerch business inITova is an ideal complement for our service portfolio. Further information: www.inITova.com
The main advantages at a glance
All benefits from Software as a Service (SaaS)
Hosted in Germany
No PBX system needed
Pay per use w/o longterm contracts
+ All benefits from Software as a Service (SaaS)
Thus the principle of cloud computing is followed and the functionality of the virtual call center is offered as Software as a Service (SaaS). Local software installations are obsolete and the different software functions combine to an easy-to-use product. Customers benefit from cost savings, flexibility and scalability, a future-proof solution and data security.
+ Hosted in Germany
The virtual call center service is hosted in a high availibility datacenter in Munich, Germany. Your data is not placed in „some cloud" in „some country" but is secured against unauthorized access in a datacenter according to German quality standards. A high-performance, redundant carrier connection to the Internet and permanent quality monitoring ensure high reliability.
+ No PBX needed
The call center agent logs in to the NEBU server which is connected to the Sytel dialer. The dialer accesses the destination phone numbers stored in NEBU, dials via blueSIP and sends calls to the agent. The call-setup via a SIP Trunk allows a variety of different phone numbers using a single account. There is no need for a local PBX system or additional services.
+ Pay per use w/o longterm contracts
Regardless of the number of users, the virtual call center is billed per hour of use. The number of hours is determined in advance, paid and used until the prepaid credit is exhausted.